Shipping Policy
At Oveli, we work to process and deliver your order as quickly and reliably as possible. Please review our shipping information below.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Our estimated international delivery time is:
7–12 business days after dispatch
Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, holidays, weather conditions, or other circumstances outside our control.
The total estimated time from placing your order to receiving it is therefore approximately 8–15 business days.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has been shipped.
Please allow a few days for tracking information to update after receiving your shipping confirmation.
Multiple Packages
In some cases, products in the same order may be shipped separately. If this happens, your items may arrive at different times and you may receive more than one tracking number.
You will not be charged additional shipping fees because an order is delivered in multiple packages.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country's regulations.
Unless otherwise stated at checkout, any customs charges or import fees imposed by local authorities are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Oveli is not responsible for orders delivered incorrectly because incorrect or incomplete shipping information was provided at checkout.
Delayed Orders
Occasional shipping delays can occur, particularly during holidays, periods of high demand, customs inspections, or disruptions affecting carriers.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team and we will help investigate the shipment.
Lost or Returned Packages
If tracking indicates that your package has been lost in transit, please contact us so we can review the shipment with the carrier.
Packages returned to us because of an incorrect address, failed delivery attempt, or failure to collect the package may require additional shipping charges before being resent.
Questions About Your Order
If you have any questions regarding your shipment, please contact us at:
[your support email]
Please include your order number so we can assist you as quickly as possible.