Support Center
Support
Answers to the things people usually ask. If yours isn't here, email us at customer@oveli.co.
Orders & shipping
How long does delivery take?
Orders are typically processed and dispatched within 1–3 business days after your order has been confirmed.
The total estimated time from placing your order to receiving it is therefore approximately 7–12 business days. You'll get a tracking link by email as soon as your order ships.
Tracking can take a few days to start updating after it's issued. That's normal.
Is shipping free?
Yes, we provide free shipping worldwide.
Can I change my address?
Yes, until your order ships. Email us as soon as you can with your order number. Once it's on its way we can't redirect it.
My order hasn't arrived
Check your tracking link first. If it hasn't moved in 7 days, or you're past the delivery window, email us with your order number and we'll chase it or send a replacement.
Returns
Can I return something?
Yes — 30 days from delivery. Rings and pendants in their original condition. Earrings only if unworn and in their original packaging, for hygiene reasons.
You also have the statutory 14-day right of withdrawal, which our 30 days sits on top of rather than replacing.
It arrived damaged or wrong
Send us a photo within 14 days of delivery and we'll replace it. You don't need to send the damaged one back.
The pieces
What are they made of?
Most pieces are zinc alloy with a plated silver finish — costume jewellery, made for the look. The Black Wyrm Ring is the exception: it's stainless steel.
Each product page lists the material. We'd rather tell you plainly than let you find out.
Will it tarnish or mark my skin?
Plated pieces hold up well if you keep them dry. Worn in the shower, the sea or the gym, the plating wears through over time and the metal underneath can tarnish — that's true of every plated piece at this price.
The stainless steel Black Wyrm Ring won't tarnish.
How do I look after them?
On last, off first — after perfume and hairspray, before the shower and bed. Wipe with a dry cloth after wearing, and store them somewhere dry, ideally separately so they don't scratch each other.
How do the rings fit?
Most of our rings have an open, adjustable band — squeeze gently to tighten, ease apart to loosen. Adjust slowly rather than forcing it.
The Black Wyrm Ring is the only sized ring, available in 7 to 11. Measure before you order.
A note on the Wyvern Wing Ring: the dragon's claws grip the finger to hold it in place. On larger fingers some people find that noticeable and wear it on a smaller finger instead.
Are the earrings sold as a pair?
Some are, some aren't — each product page says which. The Bleeding Heart Drops and Ashen Cross Drops are sold singly, so wear one or buy two.
Offers
How does the 15% off work?
Add any two pieces to your cart and 15% comes off automatically at checkout. No code needed — you'll see it applied in the cart.
Is it handmade?
No. These are cast pieces from workshops that make this kind of jewellery. We choose them, photograph them honestly, and tell you what they're made of.
Still need help?
Email customer@oveli.co with your order number if you have one.
We reply within 24-48 hours.
Email us